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COMPLETE SATISFACTION IS OUR GUARANTEE...  Manufacturer states that all products are warranted against defects in material and/or workmanship within 1 year of purchase date. It is necessary to contact the sales department at factory for authorization to return your product.  They offer repair or replacement of any merchandise found to be defective upon their inspection. If replacement is required, or a repair charge is necessary, they will contact the customer for authorization.  No refunds or exchanges will be accepted without prior authorization from us, less any order processing and shipping charges deducted first.